Late Fee & Shut-Off Policy

• Monthly fees, including any past due fees, are due by the last day of the month.
• If the monthly fee is not paid in full by 5:00 pm on the day the bill is due, a penalty of $12 for a late payment will be assessed.
• A notice will be sent for the amount due plus late fees, 30 days after the bill is due.
• NO ADDITIONAL NOTICES WILL BE SENT.
• Prior to the shut-off date, the City may deliver a courtesy door hanger, but this is not mandatory.
• The shut-off date will be 10 days after the 30 days has expired unless the bill has been paid in full. If the due date falls on a holiday or weekend, the date will be moved to the next working day.
• If fees are not paid by 5:00 pm on the shut-off date the water will be shut-off and a shut-off fee of $50 will be assessed.
• The shut-off fee will be assessed at 5:00 pm on the shut-off date, regardless of whether the water is actually shut-off.
• If services to the system are discontinued because of failure to pay, a connection fee of $50.00 will be assessed, which is to be paid along with all other fees before the water is turned back on.
• Water will not be turned back on until all charges are paid in full, including monthly fees, late fees, shut-off fees, and connection fees.
• When a customer receives a late notice and their total bill is over $200.00 they are required to pay at least half of the bill or arrange for payment of the bill.
• If the customer does not comply with payment arrangements made, the shut-off date is 5 days after the due date of the payment arrangements.
• When a customer receives a late notice on an account that is under $200.00, a partial payment is acceptable.
• If payment arrangements have not been made, and a customer does not pay their account in full by the second month, the water is shut-off until the account has been paid in full.

If collection of the unpaid fees is necessary, the city shall be entitled to recover its costs of collection,
including attorney’s fees.